SafeStay reads your PMS data and your staff's own reports, surfaces the rooms that warrant a second look, and documents every decision your team makes — so the right call gets made, and the record proves it.
Connects to Opera, Maestro, Cloudbeds and Mews — no new workflow for staff
Courts have been willing to hear claims that properties ignored signs in plain view. The indicators are usually in the data already. What is missing is something that connects them and records what the team did next.
Federal law creates civil liability where a business knowingly benefits from a venture it should have recognized. Cases against hotel operators have repeatedly cited unheeded red flags.
Payment method is in the folio, refusals are in housekeeping, visitor counts are at the desk. No one person sees all three, so the pattern never forms.
Staff often do the right thing and no record survives. Without a timestamped trail, a property cannot show that it acted rather than looked away.
SafeStay reads systems your property already runs. Front desk and housekeeping keep working exactly as they do today.
A read-only connection to Opera, Maestro, Cloudbeds or Mews. Setup takes hours, not weeks, and requires no change to how rooms are booked or serviced.
Each recognized signal carries a weight. A single one means little. Several converging on one room over several days is what moves a score across the threshold.
The duty manager sees a ranked queue with the reasoning shown. They assign a discreet welfare check, escalate, or clear it. Every choice is timestamped.
Six modules that cover the full path from a signal appearing in your data to a defensible record in your compliance file.
Weighted indicators from live PMS data, scored continuously and surfaced by severity with the contributing signals shown.
A confidential channel for housekeeping, valet and front desk to report what they saw without ever confronting a guest.
Reads free-text reports, extracts recognized indicators, and ranks which ones a manager should read first. Suggestions only.
Every flag, decision and response captured with a timestamp and a named signer, ready to produce if it is ever requested.
Course delivery with per-employee certificate tracking and a live view of where each property stands against state requirements.
Patterns across properties and shifts: which indicators fire most, when risk peaks, and how flags were ultimately resolved.
Our model reads described behavior and ranks what deserves attention. It does not identify individuals, and it never acts on its own.
A growing number of states require anti-trafficking training for hospitality staff, each with its own cadence and recordkeeping expectations. SafeStay tracks completion per employee and shows where every property stands.
See your state coverage| State | Requirement | Tracked |
|---|---|---|
| Florida | Annual staff training | Yes |
| California | Recurring training | Yes |
| New York | Hotel-specific rules | Yes |
| Illinois | Mandated training | Yes |
| Connecticut | Mandated training | Yes |
| Other states | Voluntary or proposed | Monitored |
Requirements change. SafeStay updates its tracker as statutes take effect, but it does not replace advice from your own counsel.
Read-only connections, scoped to the fields the scoring engine needs and nothing more.
Every plan includes the scoring engine, staff reporting, and the full audit trail. We quote per portfolio, so the price reflects your property count and PMS.
We will run your last ninety days of PMS records through the scoring engine and show you what it would have surfaced, before you commit to anything.